How we handle, protect, and respect the data our clients trust us with — and the practices that keep it that way.
Template policy — review with legal counsel before publishing.
BEM Solutions LLC ("BEM," "we," "us") takes the security of client information seriously. This overview describes the practices we use to protect data across our engagements. It is provided for transparency and is not a guarantee of any specific outcome.
We collect and process only the information reasonably necessary to deliver our services — for example, marketing assets, campaign data, account credentials, and contact details. We aim to minimize what we hold, retain it only as long as needed, and dispose of it responsibly when an engagement ends.
Access to client data is limited to team members and contractors who need it to perform their work. We use role-appropriate permissions, unique accounts, and reasonable authentication practices to reduce the risk of unauthorized access.
Where supported by the systems and platforms we use, data transmitted between BEM, our clients, and third-party services is protected using industry-standard encryption in transit (such as TLS/HTTPS).
We rely on reputable third-party platforms — advertising networks, analytics providers, hosting and productivity tools — to deliver our work. We follow each platform's recommended security practices, including strong credentials and, where available, multi-factor authentication on shared and connected accounts.
You own your data. BEM acts as an operator on your behalf — we configure, manage, and run systems using your information, but the underlying data, accounts, and assets remain yours. On request, and subject to any outstanding obligations, we will return or transfer access to your data and disconnect from your accounts.
If we become aware of a security incident affecting client data within our control, we intend to investigate promptly, take reasonable steps to contain and remediate it, and notify affected clients without undue delay in line with applicable law.
Questions about our security practices, or want to report a concern? Email us at [email protected]. BEM Solutions LLC is based in Houston, TX, USA.